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NJ TRANSIT LAUNCHES CUSTOMER SERVICE EFFORT FOR SUMMER SERVICE CHANGES

July 01, 2017

July Monthly Passes On-Sale Today Include New Discounted M&E Hoboken Fares

NJ TRANSIT is rolling out several customer-focused initiatives in preparation for Amtrak’s repair work at Penn Station New York (PSNY) and the associated service changes this summer.

Customers can begin purchasing their monthly passes for July which include the deeply discounted fares to Hoboken for M&E Midtown Direct customers.  Customers traveling to NYC via Hoboken cross honoring options will see a savings of up to 63% off of their usual PSNY fare.

Important Note: Customers purchasing discounted M&E monthly or weekly passes to Hoboken will still be able to use those passes on the early morning weekday Midtown Direct trains to PSNY, on all weekend Midtown Direct trains to/from PSNY and on all regularly scheduled Midtown Direct trains to/from PSNY July 1-9 prior to the service changes.

NJ TRANSIT’s “Trip Planner” feature on njtransit.com and the Mobile App have been updated with the new summer service schedules.  Customers can now log on from computers and smartphones to plan station-to-station trips for travel between July 10 –September 1, utilizing the new summer schedules.  Customers are strongly encouraged to prepare their travel plans in advance using these tools and to familiarize themselves with the cross honoring options available for travel to/from NYC on weekdays in July and August.

NJ TRANSIT executives and management staff will continue a series of informational sessions to answer any questions or concerns customers may have. 

NJ TRANSIT is providing additional travel tips:

  • NJ TRANSIT customers will need to show their rail ticket/pass to access PATH, ferry and bus options in Hoboken.  Customers using single ride tickets should remember to hold on to their paper tickets when exiting the train to display when boarding the PATH, ferry or bus.
  • Customers using single ride paper tickets are strongly encouraged to purchase round-trip tickets as they will have to display an NJ TRANSIT ticket at the W. 39th St. ferry terminal and the PATH stations at 33rd and World Trade Center for travel to Hoboken.  There are no NJ TRANSIT ticket vending machines at those ferry and PATH locations.
  • Customers are advised to download the NJ TRANSIT Mobile App to purchase electronic tickets from anywhere at anytime.
  • Cross honoring and alternate travel options will be available on weekdays only.  Weekend service is not affected.  Cross honoring will not be in effect from 2 a.m. Saturday until 6 a.m. Monday.
  • M&E Customers traveling to/from PSNY on weekends, using single ride tickets, will need to purchase tickets with PSNY as the final destination

Website and Travel Information

NJ TRANSIT will provide updated information as new details become available at njtransit.com/theupdate.

Information on NJ TRANSIT’s website is available in 14 languages using Google Translate. To use a language other than English, click on “Translate This Site” at the lower right corner of the homepage and click on the language of your choice.

Customers may also access NJ TRANSIT’s Twitter feed at @NJTRANSIT or listen to broadcast traffic reports.  Additionally, NJ TRANSIT will provide the most current service information via the My Transit alert system (www.njtransit.com/mytransit), which delivers travel advisories for your specific trip to your cell phone. Service information is also available by calling (973) 275-5555.   

Allow additional time for travel and parking. Service and parking spaces will be limited and will fill up quickly. Expect overcrowded conditions and delays.  Customers who have travel time flexibility should consider off-peak travel.  

Travel Tips

  • Check njtransit.com/theupdate or news media before starting your trip for service advisories or alerts that may affect your trip.
  • Download NJ TRANSIT’s Mobile App for easy access to service information and advisories, ticket purchases via MyTix, real-time train departure status through DepartureVision, real-time or scheduled bus arrivals through MyBus, and other features to assist you during your commute.
  • Stay connected during your commute through Facebook, Twitter, Instagram and YouTube. Search for rail, bus or light rail-specific Twitter accounts for the best information. While we make every effort to respond to comments posted on our social media channels, we recommend that you contact our Customer Service team directly with critical or time-sensitive issues.

          o  Twitter:  @NJTRANSIT

          o  Facebook:  facebook.com/NJTRANSIT

          o  YouTube Channel:  TheNewJerseyTransit

  • If you will be altering your travel pattern during this time, you may want to update your travel alert preferences in your My Transit account. If you do not have a My Transit account and are a frequent traveler on NJ TRANSIT, sign up to receive alerts at njtransit.com/mytransit.   
  • Allow additional time to make connections with NY Waterway, PATH, bus and light rail services to reach your destination.  
  • Purchase round-trip tickets prior to boarding trains, buses or light rail vehicles to speed up your return trip. Tickets are available at ticket vending machines and ticket agent locations at major terminals and stations, as well as through the MyTix feature on NJ TRANSIT’s Mobile App. For more information on MyTix and to set up an account, visit njtransit.com/mytix.  
  • If you plan to travel on a bus and do not have a ticket that will be cross-honored, be aware that no bills over $20 are accepted on full-service bus routes and exact change is appreciated. Certain bus routes require the exact fare. Bus operators on those routes do not carry money and cannot make change.
  • Bus routes 107, 108 and 126, popular routes providing enhanced service to New York during the track repair project, are all exact fare lines. For specific fare information on buses, use the Trip Planner feature on our homepage.
  • Keep luggage and extra carry-on items to a minimum. Rail, bus and light rail vehicles will have increased ridership and every bit of space counts.
  • You can provide feedback to us regarding your travel experience through our Contact Us feature on njtransit.com and our mobile app or call Customer Service at (973) 275-5555.  
  • NJ TRANSIT’s website is translatable in multiple languages. To use this feature, click on “Translate this Site” located in the lower right corner of our homepage.

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